Museum stats and analytics

This year there have been a few websites and projects aimed at presenting online (and offline) statistics relating to museums. These are the ones I’ve seen, in chronological order. There may well be more, so if I’ve missed any good ones then let me know.

When Should I Visit? was made at Culture Hack London in January 2011 by Dan Williams. It uses check-in data from Foursquare to find the least busy time to visit the museums, galleries and theatres of London.

There have been other interesting things made at Culture Hacks over the year but this one stuck in the mind.

When Should I Visit - Tate Modern

In April, Jim Richardson tweeted about having a spreadsheet of 1500+ museums on Twitter. This sparked a collaborative project with lots of others chipping in to extend and improve his data. The spreadsheet doesn’t seem to be accessible at the moment but no matter, it got a good amount of attention while it was around.

Sean Redmond, a web developer at the Guggenheim, took that spreadsheet and created Museums in Social Media. He added Facebook data and presented the information in a nice table.  He’s also blogged about the process.

Museums in Social Media

Skip on a few months to August when the Let’s Get Real report was published. I’ve mentioned that one on this blog plenty enough by now so won’t go on about it here. I should give Museum Stats a mention at this point. It was referenced in that report but, what with it being in closed Alpha at the moment and me not being a museum, I have no idea what’s going on there.

Which brings us to Museum Analytics, recently unveiled by INTK in the Netherlands. It’s:

an online platform for sharing and discussing information about museums and their audiences. For each museum there is a daily updated report with information about online and offline audiences.

I’m not quite sure how they’re getting all the information (although there is an about page which explains a little) but it’s nicely put together and they’re talking about it extending it further. You can look at stats for each venue, country and online platform. You can even order a regular report to be emailed to you.

Museum Analytics

The pattern for these things goes:

  • Someone makes data available (Foursquare, Jim Richardson & co, Let’s Get Real partners, etc)
  • Someone does something with that data (Dan Williams, Culture 24, Sean Redmond, INTK)

The variety of things that can be built will only increase as the raw materials (lots of good sources of data) become more widely available. Whether the things that are made are insightful, arty, actionable, profitable, funny or otherwise will depend on the person building it and what their motivations are. The more the merrier, I say.

Creative Times: The Beauty of Digital

The last of my November speaking gigs took place on Wednesday. I was at Fazeley Studios in Birmingham on a panel alongside the (recently BAFTA winning) Brothers McLeod and Pete Ashton (who’s blogged about it briefly and linked to his notes).

The event was called The Beauty of Digital: New technologies, old aesthetics and where the two meet. I used that to talk about how digital and analogue technology are often viewed as being in conflict, the relationship is really much more complicated than that.

Chris Sharratt, who chaired the event, has done a good write-up on Creative Times. This is the bit about my contribution:

He talks about all the ‘analogue’ stuff needed to support digital, the former nuclear bunker being used to house a server farm, the fact that cloud computing isn’t light and fluffy at all – it relies on loads of heavy duty physical kit to make it happen.

Made work a lot with arts organisations and Chris also talks about the way digital is increasingly sold as a neat and clean cure-all – which it isn’t. It can be messy and complicated and confusing too – just like the analogue world.

That last one refers to a quick semi-rant about arts organisations’ expectations of digital solutions, often stoked by funding agencies who think they’re helping. I’ve seen two problems:

  • A reporting bias whereby you’re much likely to hear about a handful of successful projects (if it’s iPhone apps then it’s Tate Trumps and Streetmuseum) rather than the hundreds of flops
  • An assumption/expectation/desperate hope that a bolt on digital solution will be a silver bullet that will solve organisational problems. This one probably deserves a longer rant at some point

I also referred to a chart that cross-referenced new and old tech with new and old ways of using that tech. For instance:

  • New tech giving rise to new possibilities: see National Theatre Wales‘ use of a niche social networking platform
  • New tech put to old uses: iPlayer being an example of that.
  • Old tech with new uses: think of the way the internet’s made new ownership models possible, such as with Zipcar
  • Old tech and old uses: pizza leaflets are my favourite example of this. They still serve a use and probably will do for a long while yet, irrespective of how much is spent on high speed broadband

With reference to the last of those, I’ve since allowed myself a small pat on the back for the line ‘nostalgia is the dead cat bounce of old technology’.

It was a good event and I enjoyed the chance to talk about the kind of things I often think about and that inform the work I do without being directly relevant to the day-to-day stuff I do. Thanks then, to Creative Times for inviting me and for everyone who came along to listen, ask questions and get involved.

Incidentally, Pete and have worked/spoken publicly together a lot less than one (and I include myself in that) might assume. Oh, and here’s the latest from the Brothers McLeod:

AMA Tweet Meet – Introduction to SEO

I was asked to do a talk at last week’s Arts Marketing Association‘s first  Tweet Meet – essentially a bunch of concurrent regional get-togethers with a shared Twitter hashtag. Firstly, a big thanks to Tim and Amy, the West Mids coordinators, for asking me to talk and for risking a subject that (useful as it is) doesn’t exactly scream excitement.

The people in the audience were unlikely to get into the code of their organisations’ websites but they were more than likely to produce content destined to go out online (marketing/press copy, blog posts, show information and that kind of thing).

What I wanted to do was give a brief skim over the main issues, demystify things a little and give some tips for improving the simple, day-to-day stuff they’re responsible for.

Here are my slides, with links to lots of resources and tools below:

Tools:

Resources: Occam’s Razor (essential reading), Search Engine Land, SEOMoz, SEOBook, Search Engine Journal, State of Search, Search Engine Watch, Google Webmaster Central.

My final tips:

  • Use keywords in your titles and a couple of times in the body of your copy (preferably early on, too)
  • Don’t use ‘click here’ as anchor text
  • Use alt tags for images
  • Do a bit of research
  • Think about what people coming via search engines might be looking for
  • Seriously consider Google’s Analytics and/or AdWords qualifications
  • Don’t let SEO get in the way of good content