digicaparts – emerging business models for the digital environment

The Building Digital Capacity for the Arts programme is a joint BBC Academy/Arts Council England thing that’s been running for a little while now. On Tuesday I went along to the fourth seminar in the series which focussed on emerging business models for the digital environment.

I was going to blog my notes but they’re a little sparse because. Besides, the presentations are online and Matthew Linley has done rather better (and done a good job of capturing some of the wider discussion) so I’ll refer you over to his notes.

Truth be told, I thought the whole thing was a bit lacklustre. That’s not to say it was the fault of the speakers. I thought they were all quite interesting and did a decent job of talking about their respective things. Michael Nutley chaired things very well and even the Skype call to Marcus Romer worked pretty smoothly.

The thing is, the event had been pitched at:

arts organisations and artists from across England who are grappling with the disruption to existing business models caused by digital platforms and who aspire to be on the front foot rather than the back

That being the case, I’m really not sure how those organisations and artists would have been helped by attending the seminar. There was lots of interesting information but it was mostly of a quite nebulous, abstract and occasionally buzzwordy sort. I’m just not sure how it was meant to have ‘built digital capacity in the arts’.

Mellissa Norman‘s presentation was an early step in the right direction and if you only watch one video (when they come online) it should be hers. Her slides are here in the meantime, but they really need someone speaking over them. In her talk, Mel:

What was missing then was someone to explain how they had either transferred their existing business model online or adopted an entirely new approach. It would’ve been good to have heard someone explaining:

  • The skills that need to be developed/hired in to explore and take advantage of new ways of operating
  • Whether any support is available for organisations undergoing this kind of change (and what form that support might take – training, outside consultants, staff placements at other organisations, etc)
  • What a set of next steps might look like
  • Where new collaborations or partnerships are needed, how people might go about forming them

To be fair, Marcus Romer and, to a lesser extent, Jane Finnis both gave some of their experience on this but it wasn’t really intended to be the focus of their talks. Really though, even if they had tried to cover the things above, they’d have been hard pushed to offer much that would have been of universal use.

I think the problem is that, if an organisation is already aware of an issue they need to get to grips with (and I was lead to believe that’s who this was aimed at), then a seminar of this sort is entirely the wrong way to deliver the guidance or support that might be needed. Surely they need something deeper, more specific and particular to their circumstances.

Ah well. Maybe it was just me. I did at least meet some good people and there were plenty of enthusiastic tweets from attendees after the event, I just hope that enthusiasm somehow finds its way into action.

A quick thought on websites looking similar

Tate recently launched the beta version of their new website. I’ve not dug into it very much but, at first glance, it looks very nice.

Someone on Twitter (apologies, I forget who it was and can’t find the tweet now) mentioned that it looked very similar to the V&A‘s website, which it kinda does – here’s a side-by-side for you:

V&A and Tate

They are similar – navigation along the top, a big hero image, a grid of smaller images to signpost people to other areas of the site and then a catch-all footer, with plenty of white space to let the images shine. The lack of social media-related features on either is an interesting sidenote but that’s off-topic for this post.

If you think about it, though, it makes a lot of sense for them to look similar and it has nothing to do with one ripping off the other. More likely, it’ll be down to feedback from rounds of user testing and maybe also the requirements of implementing mobile-friendly responsiveness.

The thing is, people might balk at the idea of a samey-looking web, but a recognisable structure means that people can spend more time doing whatever it is they visited the site for. Put me on a WordPress blog, a Facebook Page, a Tumblr or similar and chances are I’ll find my way around the all-important content without wasting time thinking about how to do it.

Call me utilitarian, but if I want info about what’s on or directions to a venue then I’m unlikely to want the website to ‘surprise and delight’ me with an innovative navigation tool (*cough*spiritnottingham*cough*). I just want the info and/or the directions, dammit. I’m not saying there’s no place for being clever/different/experimental, just make sure it doesn’t get in my way.

Mobile figures for arts organisations and the Audiences NI Digital Review

I’m always keen to latch on to some decent new research/stats/whatever. Here’s a couple of new things from last week.

Mobile website traffic and arts organisations: some figures

Made mobile - Birmingham Rep and Hippodrome

This is a post from over on the Made Media website. I helped write it, but it was Mark James who did the research and pulled out the findings.

The stats in that post are actually just a small sample from a bit of research we did for a client who’s looking to commission a mobile site. With our client list consisting of quite a few large arts organisations and venues we had a decent sample to draw from. A few choice bits:

  • Websites that account for mobile visitors get more mobile visitors
  • When people buy tickets on mobile devices they buy the same number and value of tickets, they just do so between 20%-50% less often
  • Mobile traffic splits 50:50 between mobile phones (of any sort) and iPads

In terms of average revenue per visit:

  • Desktop/laptop users spend the most money
  • A tablet user is worth roughly 80% of a desktop user
  • A mobile phone user is worth roughly 50% of a desktop user

For more stats and a bonus graph, read the full post here.

Audiences NI: Digital Review for 2012

Audiences NI - Digital Review 2012

Audiences NI’s Digital Review 2012:

aims to give an overview of how the population of Northern Ireland currently use the internet, how arts organisations are currently using digital media and how you can be using and evaluating your digital media more effectively to ensure it’s a good use of your resources.

It looks like a decent piece of research too. A few bits that interested me:

  • The ‘measuring web traffic’ table on p6 is very revealing. Too few organisations are monitoring sales/ROI and data capture. This is a BIG problem.
  • 70% of the arts organisations surveyed said they use either Google Analytics (43%) or their website/hosting’s built-in analytics (27%). Again, too low.
  • 11% of arts organisations surveyed currently have a mobile version of their website. 35% are thinking about getting one.

Probably the strongest part of the report is the section on email marketing (pp16-18). Taking figures from their own email marketing system which, in 2011, saw 23 arts organisations send 224 campaigns to 335,668 recipients, they found:

a benchmark open rate of 27% of emails opened per campaign, and a benchmark click-through rate of 3%.

Useful. There’s also some information about the types of content sent out and the size of their mailing lists. On the latter, I’d love to see how mailing list size correlates to the size of an organisation (by turnover, staff size or value – take your pick). That way you’d be able to see who’s ahead or lagging behind.

Download the Audiences NI Digital Review 2012 (PDF).